Refund policy

Refund Policy

At Chaya De Silva Art, every artwork is handled with care, and I want you to be completely happy with your purchase. Please read my policy before placing your order.

    1. Original Artworks & Limited Edition Prints

    • If your artwork arrives damaged or faulty, you must notify me within 48 hours of delivery with photographs so I can arrange a replacement, repair, or refund. In these cases, I will cover the cost of return shipping.

    2. Custom Commissions

    • Due to their bespoke nature, commissioned artworks are non-refundable once completed.

    • If you cancel before work begins, you will not charge a cancellation fee.

    • If you need to cancel after work has started, we offer staged refund options based on how far along the commission is:

      • Cancelled before sketch/concept stage: 100% of payments made refunded.

      • Cancelled after sketched/ concept stage: 75% of payment made refunded.

      • Cancelled after final details or completion: non-refundable.

    3. Instalment Plans

    • Instalment payments are non-refundable once your plan has begun, except where the staged refund options for commissions above apply.

    • If your plan defaults, delivery of any pending artwork may be delayed until payments are reinstated.

    5. Faults or Errors

    • If you receive the wrong item or there is a manufacturing fault beyond normal handcrafted variation, please notify us within 7 days so I can arrange a replacement or solution. I will cover the cost of return shipping in these cases.

    6. Refund Timing

    • Once your return is approved, please allow 5-7 business days for the refund to appear in your account.

    • If you are located outside the United Kingdom, please allow extra time for your return to reach me and for your refund to be processed.

    7. Contact Me

    • If you have any questions about a return or haven't received your refund within the expected timeframe, please contact me at Info@chayadesilva.com