Privacy policy

Chaya De Silva Art ("we", "us", "our") operates www.chayadesilva.com. This policy explains what personal data we collect, why, and how we protect it, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect When you browse our site, place an order, sign up for updates, or contact us, we may collect: your name, email address, delivery and billing address, phone number (if provided), order history, and payment details (processed securely by our payment providers — we do not store full card details ourselves).

2. How We Use Your Information We use your information to process and fulfil orders, communicate with you about your purchase or enquiry, manage instalment plans, send marketing updates if you've opted in (you can unsubscribe at any time), and improve our website and services.

3. Sharing Your Information We share data only where necessary, with: Shopify, our e-commerce platform provider; payment processors including Shopify Payments and Shop Pay Instalments; Partial.ly, our instalment payment partner; delivery couriers, to fulfil shipping; and marketing/analytics platforms (such as Meta) where you've consented to tracking. We never sell your personal data.

4. Cookies Our site uses cookies and similar technologies to run the store, remember your cart, and — where you consent — measure and personalise marketing. You can control cookies through your browser settings.

5. Data Retention We keep your information for as long as needed to fulfil orders, meet legal and tax obligations, and resolve disputes, after which it is securely deleted or anonymised.

6. International Transfers Some of our service providers (including Shopify) may process data outside the UK. Where this happens, we rely on providers with appropriate safeguards, such as Standard Contractual Clauses.

7. Your Rights Under UK GDPR, you have the right to access, correct, delete, or restrict use of your personal data, to object to marketing, and to data portability. To exercise any of these rights, contact us at info@chayadesilva.com. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

8. Children's Privacy Our site is not directed at children, and we do not knowingly collect data from anyone under 18.

9. Changes to This Policy We may update this policy from time to time. Changes will be posted on this page with a revised "last updated" date.

10. Contact Us Questions about this policy? Email info@chayadesilva.com.